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FOH Floor Supervisor

The Floor Supervisor is responsible for greeting and engaging guests as they enter the building, “touching tables,” conversing with, and fielding customer queries as they arise, cash handling and deposits, managing To Go orders, and updating the menu board. The Floor Supervisor will supervise and direct FOH food runners, coaching them how to complete all tasks accurately and efficiently, managing their interactions with guests, and providing guidance when an owner-operator is not present. Basic tasks that must be executed include:

  • Customer engagement

  • Greet arriving customers

  • “Touch tables;” make sure customers are satisfied with food and experience

  • Run food, and bus and clean tables as time allows

  • Cash handling

  • Double check till when received upon starting shift and report anomalies

  • Count down the deposit drop

  • Organize credit card slips

  • Count down closing drawer to standard allowance within $5

  • FOH Staff Supervision

  • Task out food runner(s) to drop off food, bus tables, complete bathroom checks, tidying the dining room, emptying trash

  • Train new FOH staff members

  • Sign off on closing cleanliness of dining room, bathrooms, bar, and front patio

  • Restock serving supplies like napkins, silverware rollups, to go materials, etc.

  • Report punctuality, behavior, and work issues from FOH staff members to upper management

  • Management of Walk-Up and Retail Counter

  • Take customer orders and answer questions about food and menu options

  • Update the menu board as necessary

  • Organize and manage to go orders as they come in and are picked up

  • Be responsible for the binder of menu items, their sub ingredients, and standard allergens for all FOH staff to access

  • Assist customers with merch purchases (T-shirt try-ons, answer questions, etc)

  • Restock retail counter with clothing merch and retail food goods.

  • Conduct nightly inventory of retail stock. Report low and expired stock overages to Kitchen Operations Manager

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